Remove the water tank and fill it with fresh water. For this procedure, make sure the tank is at least half full.

Refit the tank firmly and make sure it is sitting correctly in the machine. If the tank is not fully seated, water may not be able to enter the machine correctly.

If your Magnifica Evo has a water filter installed inside the tank, remove it temporarily while trying to refill the water circuit.

This removes the filter as a possible restriction while you establish whether the machine can draw water directly from the tank. Leave the filter out until you have established a reliable water flow.

Fit the removable hot-water spout securely into its connection on the front of the Magnifica Evo.

Place a suitable cup or container underneath the spout before continuing. The hot-water circuit provides the route used to establish water flow and purge air from the system.

With the tank filled, the filter removed and the hot-water spout installed, press the Hot Water button.

Allow the machine to attempt to draw water from the tank and dispense it through the hot-water spout.

Initially the flow may be interrupted while air is being cleared. What you are looking for is a continuous supply of water from the hot-water outlet.

If the first attempt does not establish a steady water flow, run the hot-water procedure one more time.

Air trapped in the water circuit may not always clear immediately, particularly if the water tank has previously been allowed to run completely empty.

Once a continuous flow of water is established, stop repeatedly priming the circuit and test the machine normally.

Once you have a steady flow from the hot-water spout, try preparing a coffee with the water filter still removed.

If the Magnifica Evo now works normally, but the problem returns after the filter is reinstalled, concentrate your checks on the filter and its installation rather than immediately suspecting the pump.

If the machine still cannot establish water flow after the circuit-filling procedure has been repeated, further investigation may be required. Avoid continually operating the pump when no water is being delivered.