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Maintenance. Troubleshooting. Care.
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My Coffee Machine® support

Heating, Power & Electrical

Not heating, won't switch on or keeps tripping? Start here for power, temperature and electrical faults.

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Water Flow & Pump Problems

No water, weak flow or a noisy pump? Diagnose common water delivery and pump problems.

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leaks and water problems

Water where it shouldn't be? Track down leaks, overflowing drip trays and unexpected water loss.

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Brewing & Coffee Problems

Poor pours, slow coffee or nothing dispensing? Find the cause and get brewing back on track.

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Grinder, Milk & Unusual Noises

Grinder trouble, poor milk foam or strange sounds? Find the symptom and work through the likely causes.

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Coffee machine fault codes

Coffee machine showing an error code? Find clear explanations of common fault codes, what they mean and the first checks to try.

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Still having problems with your coffee machine? Tell us what's happenning and we'll help you work through it.
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