The Dolce Gusto Infinissima is a manual capsule coffee machine designed to prepare both hot and cold drinks using NESCAFÉ® Dolce Gusto® capsules. One of its standout features is its large rear-mounted water tank, allowing more drinks to be prepared before refilling. The manual HOT / STOP / COLD lever gives you complete control over drink volume, while the adjustable drip tray accommodates a range of cup sizes.

The machine also features an automatic Eco Mode, switching itself off after approximately five minutes of inactivity to reduce energy consumption. Regular cleaning and descaling are essential to maintain performance and ensure consistently great coffee.

Some of the most common issues experienced by Infinissima owners include:

• Machine not dispensing water
• Orange power light
• Flashing red power light
• Coffee dispensing slowly
• Water leaking around the capsule holder
• Pump making excessive noise
• Coffee not hot enough
• Machine not switching on
• Beverage splashing during brewing
• Poor coffee quality

Most of these issues are caused by normal wear, limescale build-up or routine maintenance being overdue.

The power button provides useful information about the operating condition of your machine.

A steady orange light indicates that the machine requires descaling. Running a complete descaling cycle should restore normal operation and help maintain water flow and brewing temperature.

A rapidly flashing red light means the machine's protection system has activated. Switch the machine off, unplug it from the mains and allow it to cool for around 20 minutes before restarting. If the light continues flashing after restarting, further investigation or professional repair may be required.

If your Infinissima powers on but no water flows through the capsule holder, first ensure the water tank contains fresh water and is correctly fitted.

A blocked capsule, blocked injector needle or limescale inside the water circuit are the most common causes of poor or no water flow. If the pump can be heard but no water is dispensed, carrying out a full descaling cycle and checking the injector area for coffee residue will often restore normal operation.

Leaks are commonly caused by damaged capsules, coffee residue around the capsule holder or worn seals preventing a proper seal during brewing.

Remove and clean the capsule holder thoroughly, inspect the water tank for damage and ensure it is correctly seated before brewing. If leaking continues after cleaning and using a new capsule, internal seals may require replacement.

Slow coffee flow is usually a sign that limescale is beginning to restrict the internal water circuit.

Regular descaling helps maintain the correct brewing pressure and temperature. Cleaning around the capsule piercing area also helps prevent restrictions caused by coffee residue.

If drinks are cooler than expected, ensure the machine has fully completed its warm-up cycle before preparing a drink.

Limescale inside the heating system can gradually reduce brewing efficiency. Descaling at the recommended intervals helps maintain the correct drink temperature and protects the internal components.

Daily care is simple but makes a significant difference to the performance of your Infinissima.

After each use, remove the used capsule, empty and rinse the drip tray and refill the water tank with fresh drinking water if required. Wipe the coffee outlet and exterior using a soft damp cloth.

Each week, remove and clean the capsule holder, clean around the injector area carefully and rinse the water tank thoroughly. Before first use or after long periods without use, perform a complete rinse cycle using the supplied rinsing tool to flush the internal water circuit.

Descale the machine every three to four months, or whenever the power button turns orange. Always use a coffee machine descaler designed for Dolce Gusto machines and never use vinegar, as it can damage internal components.