How to Descale a De'Longhi PrimaDonna Soul

How to Descale a De'Longhi PrimaDonna Soul

guide

guide

WHAT YOU'LL NEED

De'Longhi descaler (100ml), fresh drinking water and a container with a capacity of at least 2 litres. Allow approximately 50 minutes.

Important: Read the descaler instructions before starting. Descaling liquid can damage delicate surfaces. Wipe away spills immediately.

01

OPEN THE DESCALING MENU

On the touchscreen, select the Settings icon, then choose Descale. Press Next to enter the guided procedure, followed by OK to begin. If a descaling reminder is already displayed, select OK to enter the process directly.

02

PREPARE THE MACHINE

Fit the removable hot-water spout. Remove and empty the drip tray and coffee grounds container, then refit both. Press Next.

03

REMOVE THE WATER FILTER

Take out the water tank and lift its lid. If a water-softening filter is installed, remove it before adding the descaling solution.

04

PREPARE THE DESCALING SOLUTION

Pour 100ml of descaler into the water tank, reaching the marked A level. Add 1 litre of water until the solution reaches the B level. Replace the tank and lid, close the front door and press Next.

05

START THE DESCALING CYCLE

Position an empty container with at least 2 litres capacity beneath the outlets. Press OK. The machine will release descaling solution through the hot-water and coffee outlets. This stage takes approximately 30 minutes.

Caution: Hot, acidic water is discharged during descaling. Avoid contact with the liquid and any splashes.

06

COMPLETE THE FIRST RINSE

When prompted, empty the collection container. Remove the water tank, discard any remaining solution and rinse the tank under running water. Fill to MAX with fresh water and refit it. Press Next, place the empty collection container beneath the outlets and press OK to start rinsing.

07

COMPLETE THE SECOND RINSE

When the first rinse has emptied the tank, empty the collection container. Remove the water tank and reinstall the water filter if previously removed. Press Next. Refill the tank to MAX, refit it and press Next. Position the empty collection container beneath the outlets and press OK to begin the second rinse.

08

FINISH DESCALING

After the second rinse, empty the collection container. Remove and empty the drip tray and grounds container, then refit them. Fill the water tank to MAX with fresh water, reinstall it and press Next. Select OK to complete the procedure. The machine will briefly preheat before returning to the home screen.

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FAQ's

  • How long does descaling take on a De'Longhi PrimaDonna Soul?

    The complete descaling procedure takes approximately 50 minutes, including the descaling stage and the two fresh-water rinses. The initial descaling stage lasts around 30 minutes. Allow the machine to complete every stage before using it again.

  • How much descaler should I use in the PrimaDonna Soul?

    The documented procedure uses 100ml of De'Longhi descaler, added to level A inside the water tank, followed by 1 litre of water to level B. The manual specifies De'Longhi descaler and warns that unsuitable products may cause faults.

  • Why is my PrimaDonna Soul still asking for descaling?

    An incomplete descaling programme may leave the reminder active. If the procedure was interrupted, the manual advises repeating the cycle. During both rinses, ensure the tank is filled to MAX as instructed.

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Engineer Tip

Always complete both rinsing stages, even if the water being discharged appears clear. Refit the water filter at the specified stage between the rinses, rather than leaving it installed during the descaling solution stage.