krups evidence eco support

krups evidence eco support

My Coffee Machine Assist

quick tips

  • Use fresh coffee beans

    Krups recommends only adding enough beans for the next 4–5 days to preserve freshness and aroma. Avoid oily or caramelised beans as they can damage the grinder.

  • Use cold fresh milk

    For the best cappuccino and latte foam, use chilled UHT or fresh milk straight from the fridge (around 7°C).

  • Fit a Claris Aqua Filter

    The Claris filter improves coffee flavour, reduces limescale and extends the time between descaling cycles.

  • Warm your cups first

    Pre-heating espresso cups helps maintain coffee temperature and produces a better crema.

  • Empty the drip tray and coffee grounds container regularly

    The machine performs automatic rinse cycles, so keeping these containers empty prevents overflow and hygiene issues.

  • Follow every cleaning prompt

    Cleaning and descaling cycles are part of normal maintenance and should not be skipped to keep the machine performing properly.

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My Coffee Machine Assist

FAQ's

  • Why isn't my Krups Evidence Eco-Design producing good milk froth?

    Use cold fresh milk directly from the fridge and clean the milk nozzle after every use. Milk residue quickly affects frothing performance, especially if left to dry.

  • Can I use oily coffee beans?

    No. Krups advises against using oily or caramelised beans because they can clog and damage the grinder and brewing system.

  • How often should I descale my machine?

    The machine will notify you when descaling is required. Using a Claris Aqua Filter reduces limescale build-up and can extend the interval between descales.

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My Coffee Machine Assist

faults

  • Water leaking into the drip tray

    • A small amount is normal as the machine rinses automatically.
    • Empty and refit the drip tray regularly.

  • Machine asks for cleaning or descaling

    • Complete the maintenance programme before continuing normal use. Ignoring prompts can reduce performance.

  • Coffee not dispensing

    • Refill the water tank.
    • Empty the coffee grounds container.
    • Run a rinse cycle if prompted.

  • Poor milk froth

    • Clean the milk nozzle.
    • Use fresh cold milk.
    • Check the milk tube is fully connected.

  • Coffee is weak

    • Increase coffee strength.
    • Use fresher beans.
    • Avoid stale or oily beans.
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My Coffee Machine Assist

get to know your krups evidence eco machine

  • How to Clean the Milk System

    1. Remove the milk nozzle or Super Cappuccino accessory after preparing milk drinks.
    2. Rinse all milk-contact parts immediately under warm running water.
    3. Use the supplied cleaning pin or brush to clear any blocked milk openings.
    4. Reassemble the parts securely.
    5. Run the machine's milk rinse programme if prompted.
    6. Carry out a full clean every day if you regularly prepare milk drinks.

  • How to Adjust the Grinder

    1. Only adjust the grinder while it is grinding coffee.
    2. Turn the grind adjustment one click at a time.
    3. A finer grind produces a stronger espresso with richer crema.
    4. A coarser grind is better suited to larger coffees.
    5. Make another coffee after each adjustment before making further changes.
    6. Avoid moving the grinder multiple clicks at once to prevent unnecessary wear.

  • How to Change the Water Filter

    1. Remove the water tank.
    2. Remove the old Claris Aqua Filter cartridge.
    3. Fit the new cartridge into the tank using the supplied screw fitting.
    4. Refill the tank with fresh water.
    5. Install the tank back into the machine.
    6. Reset or activate the new filter through the machine settings if prompted, then allow the machine to rinse the filter before making coffee.

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