Krups Evidence Plus Not Dispensing Coffee

Use fresh coffee beans
Krups recommends only adding enough beans for the next 4–5 days to preserve freshness and aroma. Avoid oily or caramelised beans as they can damage the grinder.
Use cold fresh milk
For the best cappuccino and latte foam, use chilled UHT or fresh milk straight from the fridge (around 7°C).
Fit a Claris Aqua Filter
The Claris filter improves coffee flavour, reduces limescale and extends the time between descaling cycles.
Warm your cups first
Pre-heating espresso cups helps maintain coffee temperature and produces a better crema.
Empty the drip tray and coffee grounds container regularly
The machine performs automatic rinse cycles, so keeping these containers empty prevents overflow and hygiene issues.
Follow every cleaning prompt
Cleaning and descaling cycles are part of normal maintenance and should not be skipped to keep the machine performing properly.

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Why isn't my Krups Evidence Eco-Design producing good milk froth?
Use cold fresh milk directly from the fridge and clean the milk nozzle after every use. Milk residue quickly affects frothing performance, especially if left to dry.
Can I use oily coffee beans?
No. Krups advises against using oily or caramelised beans because they can clog and damage the grinder and brewing system.
How often should I descale my machine?
The machine will notify you when descaling is required. Using a Claris Aqua Filter reduces limescale build-up and can extend the interval between descales.

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engineer's notes