Delonghi Eletta explore support

Adjust the grinder gradually
Only adjust the grinder while the coffee grinder is operating during the first stage of grinding. After each adjustment, make at least three coffees before deciding whether another change is needed, as the new setting takes time to affect extraction.
Always clean the milk carafe after milk drinks
After every milk-based drink, run the automatic CLEAN cycle. This flushes hot water and steam through the milk circuit to prevent milk residue from drying inside the LatteCrema system.
Descale as soon as the machine requests it
When the descaling reminder appears, complete the guided descaling programme using De'Longhi EcoDecalk. Delaying descaling can reduce performance and affect coffee temperature.
Remove and rinse the brew unit monthly
Take the brewing unit out at least once a month, rinse it under running water only and allow it to dry before reinstalling. Never use detergent or place the brew unit in a dishwasher.
Use chilled milk for the best foam
For the finest milk texture, use milk straight from the refrigerator at around 5°C. Whole milk generally produces the richest foam, although the machine also supports soy, oat and almond drinks.
Run a rinse after long periods without use
If the machine hasn't been used for more than three or four days, perform two or three rinse cycles before making coffee to refresh the internal water circuit.

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Why is my De'Longhi Eletta Explore coffee weak or lacking crema?
Weak coffee is usually caused by the grinder being set too coarse, stale coffee beans or unsuitable beans. Adjust the grinder one setting finer while the grinder is running, then make at least three coffees before making another adjustment. Fresh espresso beans generally produce better flavour and crema than coffee that has been open for a long period.
Why isn't my Eletta Explore frothing milk properly?
Poor milk foam is commonly caused by warm milk, blocked milk components or an unclean milk carafe. Always use refrigerated milk, run the CLEAN cycle after every milk drink and regularly dismantle and wash all LatteCrema components thoroughly to remove milk residue.
Why does my Eletta Explore ask for a cold or hot rinse?
The machine automatically recommends a rinse when switching between hot drinks and Cold Brew drinks. This brings the brewing circuit to the correct temperature, helping produce consistent extraction and ensuring both hot and cold beverages taste as intended.

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Fill water tank
The water tank is empty or not seated correctly. Fill above Level 1 and refit securely.
Empty grounds container
Remove, empty and clean the coffee grounds container before continuing.
Insert brewing unit
The brew unit has not been reinstalled correctly after cleaning.
Fill beans container
The hopper has run out of coffee beans. Refill and continue brewing.
Insert milk carafe
The LatteCrema Hot or Cool milk carafe is missing or not fully connected.
Machine needs descaling
Run the complete guided descaling programme using De'Longhi EcoDecalk.
Replace water filter
The water filter has reached the end of its service life and should be replaced or removed.
Water circuit empty
Prime the water circuit by following the guided filling process.
General alarm
The machine requires internal cleaning or servicing. Thoroughly clean the machine and contact De'Longhi support if the message remains.

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delonghi eletta explore Support