delonghi rivelia Support

delonghi rivelia Support

My Coffee Machine Assist

quick tips

  • Use Bean Switch correctly when changing beans

    The Rivelia's Bean Switch System lets you remove and swap the bean hopper rather than waiting until it is empty. Before changing hoppers, use the machine's Bean Switch function and follow the display instructions so the remaining beans in the grinder are dealt with correctly. Don't simply pull the hopper off while the machine is grinding.

  • Let Bean Adapt optimise a new coffee

    When you change to a different bean, use the Rivelia's Bean Adapt Technology rather than immediately making large grinder adjustments. Set up the bean profile and allow the machine to guide the extraction settings. This is particularly useful when moving between noticeably different roast levels.

  • Only adjust the grinder while it is operating

    If manual grind adjustment is required, turn the adjustment control while the grinder is actually grinding. Move it only one position at a time and make several coffees before judging the change. Moving repeatedly between settings can make troubleshooting weak or slow coffee much harder.

  • Remove and clean the infuser regularly

    With the Rivelia switched off, remove the water tank and access the infuser through the service area. Release the infuser using its coloured release buttons and rinse it under water. Don't use washing-up liquid on the infuser and don't force it back into position; it should refit correctly once it is in its resting position.

  • Use CLEAN after every LatteCrema Hot drink

    After preparing cappuccino, latte macchiato or another milk drink, leave the LatteCrema Hot carafe connected and carry out the CLEAN operation when prompted. Regularly dismantle the carafe as well, paying particular attention to the milk intake tube, milk spout and froth-control components. A partially restricted carafe is a common reason for deteriorating milk foam.

  • Follow the Rivelia's maintenance prompts rather than clearing them

    The colour display guides you through maintenance including descaling, water-filter replacement and milk-system cleaning. Complete the procedure shown on screen rather than treating the message simply as a warning to dismiss. Correctly setting the machine's water hardness and replacing the filter when required helps the Rivelia calculate its maintenance intervals more accurately.

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My Coffee Machine Assist

FAQ's

  • Why isn't the Bean Switch System rotating properly on my De'Longhi Rivelia?

    The Bean Switch System can become difficult to rotate if coffee dust or oily beans build up around the carousel and hopper connection. Remove the bean hopper, brush away any loose coffee grounds and wipe the carousel area clean before refitting it. Using medium-roast beans rather than very oily dark roasts helps prevent the mechanism from sticking and keeps the hopper rotating smoothly.

  • How often should I descale my De'Longhi Rivelia?

    Descale your Rivelia whenever the machine prompts you to do so, or approximately every 6–8 weeks if you are not using a water filter. If a De'Longhi DLS C002 water filter is fitted and replaced regularly, descaling is typically only required every 3–4 months. Always use a lactic acid descaler such as De'Longhi EcoDecalk, complete the full guided descaling programme and avoid using vinegar.

  • LatteCrema milk system working properly?

    For the best milk foam and hygiene, run the automatic Milk Clean cycle after every milk-based drink. Wash the milk lid and dispensing spouts regularly, use a dedicated milk system cleaner each week to remove hidden milk residues, and keep the milk components clean to prevent blockages and poor frothing performance. Regular cleaning helps maintain consistent foam quality and extends the life of the LatteCrema system.

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My Coffee Machine Assist

fault codes

  • De'Longhi Rivelia Display Messages

    • Fill water tank – Refill the water tank and ensure it is fully seated in the machine.
    • Empty coffee grounds container – Empty the grounds container and drip tray, then refit them correctly.
    • Insert brew unit – The brew group has been removed or is not locked into position correctly.
    • Fill beans – Add coffee beans to the hopper. If the hopper is full, clean the bean sensor and avoid very oily beans.
    • Descale required – Run the complete descaling programme using De'Longhi EcoDecalk or a compatible lactic-acid descaler.
    • Carafe not recognised – Remove and refit the milk carafe, ensuring it is fully inserted and the electrical contacts are clean and dry.
  • Additional Troubleshooting Messages

    • No coffee / Coffee not dispensing – Usually caused by a blocked brew unit, blocked coffee spouts or limescale restricting water flow.
    • Sensor error – Most commonly caused by limescale build-up or dirty electrical contacts. Descale the machine and clean the relevant sensors and connections.
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Get to know your delonghi rivelia

Get to know your delonghi rivelia

Engineer Tip

Don't wait for reduced water flow or inconsistent heating before dealing with limescale. Make sure the Rivelia's water-hardness setting reflects the water you actually use, maintain the water filter where fitted and complete the full descaling programme whenever the machine requests it.