The bot first helps identify your machine by asking questions such as:

• manufacturer
  
• machine model or range
  
• type of problem you are experiencing
  

This allows the bot to narrow the support information to the most relevant machine family.

Once the machine is identified, the bot analyses the issue using symptom-based troubleshooting categories such as:

• machine not heating
  
• machine not dispensing coffee
  
• grinder problems
  
• milk frother issues
  
• water leaks
  
• error codes or display messages

The bot then searches the structured database to match the symptoms with known information including:

• fault codes
  
• common causes
  
• recommended maintenance actions
  
• troubleshooting steps
  

This allows the bot to provide guidance that is relevant to the specific machine type rather than general coffee machine advice.

Based on the information available, the bot may provide guidance such as:

• cleaning or maintenance steps
  
• resetting the machine
  
• replacing consumable components such as filters
  
• identifying potential faults that may require servicing
  

The bot is designed to guide users through safe, operator-level troubleshooting wherever possible.