Capsule not recognised

If your machine won't recognise the capsule, check for compatibility, correct insertion and a clean capsule holder before exploring our full troubleshooting guide.

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flashing lights

A flashing light is your machine's way of reporting a problem. Explore the common causes and solutions.

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Lever not closing

If your pod coffee machine lever won't close, the capsule may be inserted incorrectly, the wrong capsule may be fitted, or the brewing chamber could be blocked. Discover the most common causes and solutions.

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brewer stops mid cycle

If your pod coffee machine stops brewing before the cycle is complete, it may be caused by a low water level, a blocked system, overheating or a machine fault. Discover the most common causes and solutions.

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Not dispensing coffee

If your pod coffee machine is not dispensing coffee, the problem may be caused by a blocked capsule, restricted water flow or a machine fault. Discover the most common causes and solutions.

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Leaking Water

If your pod coffee machine is leaking water, it could be caused by a poorly fitted water tank, worn seals or a blocked brewing system. Discover the most common causes and solutions.

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not piercing capsule

Machine not piercing the capsule? Check for the correct capsule type, debris around the piercing plate or a worn brewing mechanism before forcing the lever.

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